By using this website (“Explore Culture”), you agree to these conditions of use; please read them carefully.
We may change these Terms and Contitions from time to time by updating this page. You should review this page regularly. Your continued use of Explore Culture after changes have been made will be taken to indicate that you have read and accepted those changes. You should not use Explore Culture if you are not happy with any changes to these Conditions of Use.
These pages, the content and infrastructure of these pages, and the online reservations service provided on these pages and through the website are owned, operated and provided by Explore Culture Team. The service is provided for you subject to the Terms and Conditions set out below.
Through the website, we provide an online platform for providers of cultural experiences to advertise their services for reservatios, and through which visitors to the website can make such reservations. By making a reservation through Explore Culture, you enter into a direct (legally binding) contractual relationship with the services provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant services provider and sending you a confirmation email for and on behalf of the services provider.
When making a reservation on Explore culture, the information that we disclose is based on the information provided to us by service providers. The service providers are given access to a dashboard through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each accommodation provider remains responsible at all times for the accuracy, completeness and correctness of the descriptive information (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the quality, service level, qualification or (star) rating of any cultural experiences made available.
Our services are made available for personal and non-commercial use only. Therefore, you are not allowed to re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.
The prices on our site are highly competitive. All prices shown on the Explore Culture website are for a single cultural experience, unless stated differently on our website or in the confirmation email.
Sometimes cheaper rates are available on our website for a specific cultural experience, however, these rates by experience providers may carry special restrictions and conditions, for example in respect to cancellation and refund. Please check the details thoroughly for any such conditions prior to making your reservation.
The currency converter is for information purposes only and should not be relied upon as accurate and real time; actual rates may vary.
Obvious errors and mistakes (including misprints) are not binding.
All special offers and promotions are marked as such.
Our service is free of charge because, unlike many other parties, we will not charge you for our service or add any additional (reservation) fees to the advertised rate.
If applicable and available, certain cultural experience providers offer the opportunity for reservations to be paid by means of secure online payment (all to the extent offered and supported by your bank). Payment is safely processed from your credit/debit card or bank account to the bank account of the accommodation provider through a third party payment processor.
Please note that your credit card may be charged (sometimes without any option for refund) upon reservation and confirmation of the booking. Please check the reservation details thoroughly for any such conditions prior to making your reservation.
In the event of credit card fraud or unauthorized use of your credit card by third parties, most banks and credit card companies bear the risk and cover all the charges resulting from such fraud or misuse, which may sometimes be subject to a deductible amount. In the event that your credit card company or bank charges you the deductible because of unauthorized transactions resulting from a reservation made on our website, we will pay you this deductible amount, up to an aggregate amount of £50 (or the equivalent in your local currency). In order to be indemnified, please make sure that you report this fraud to your credit card provider (in accordance with its reporting rules and procedures) and contact us immediately by email
(firstname.lastname@example.org). Please state ‘credit card fraud’ in the subject line of your email and provide us with evidence of the charged deductible (e.g. policy of the credit card company). This indemnification only applies to credit card reservations made using Explore Culture’s secure server and the unauthorized use of your credit card resulting through our default or negligence and through no fault of your own while using the secure server.
By making a reservation with an experience provider, you accept and agree to the relevant cancellation and no-show policy of that provider, and to any additional (delivery) terms and conditions of the provider that may apply to your reservation. The general cancellation and no-show policy of each provider is made available on our website on the accommodation information pages, during the reservation procedure and in the confirmation email. Please check the details thoroughly for any such conditions prior to making your reservation. Late payment, wrong bank, debit or credit card details, invalid credit/debit cards or insufficient funds are at your own risk and account and you shall not be entitled to any refund of any (non-refundable) prepaid amount unless the experience provider agrees or allows otherwise under its (pre)payment and cancellation policy.
If you wish to review, adjust or cancel your reservation, please refer to the confirmation email and follow the instructions therein.
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your arrival date, giving you information on your destination and providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your reservation and destination, and (ii) an email which we may send to you promptly after your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how we may contact you.
The completed guest review may be uploaded onto the relevant provider’s information page on our website for the sole purpose of informing future customers of your opinion of the service (level) and quality of the cultural experience. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
However and to the extent permitted by law, neither we nor any of our officers, directors, employees, representatives, subsidiaries, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the cultural experiences as made available on our website, (iii) the services rendered or the products offered by the accommodation provider or other business partners, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website, or (v) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, wilful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation or any of our other business partners (including any of their employees, directors, officers, agents, representatives or affiliated companies) whose products or service are (directly or indirectly) made available, offered or promoted on or through the website, including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.
Whether the cultural experience provider charges you (or has charged you) for your experience, or we are facilitating the payment of the experience price, you agree and acknowledge that the provider is at all times responsible for the collection, withholding, remittance and payment of the applicable taxes due on the total amount of the experience price to the relevant tax authorities. Explore Culture is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the booking price to the relevant tax authorities.
Unless stated otherwise, the software required for our services or available on or used by our website and the intellectual property rights (including the copyrights) of the contents and information of and material on our website are owned by Explore Culture, its suppliers or providers.
Explore Culture exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which the service is made available (including the guest reviews and translated content) and you are not entitled to copy, scrape, (hyper-/deep)link to, publish, promote, market, integrate, utilize, combine or otherwise use the content (including any translations thereof and the guest reviews) or our brand without our express written permission. To the extent that you would (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby assign, transfer and set over all such intellectual property rights to Explore Culture. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).
If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, you shall remain bound by all other provisions hereof. In such event, such invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these terms and conditions.
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